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Privacy Policy

Last updated: May 2, 2026

1. Overview​

xScaler Labs ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our managed observability platform.

2. Information We Collect​

We may collect the following types of information:

  • Account information — name, email address, and billing details provided during registration.
  • Usage data — metrics, logs, and telemetry data you send to our platform.
  • Technical data — IP addresses, browser type, and access logs for security and operational purposes.

3. How We Use Your Information​

We use the information we collect to:

  • Provide, operate, and maintain the platform.
  • Process billing and manage your account.
  • Monitor platform health, security, and performance.
  • Respond to support requests and legal inquiries.

4. Data Retention​

We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your data by contacting us.

5. Data Sharing​

We do not sell your personal information. We may share data with:

  • Service providers who assist in operating our platform (e.g., cloud infrastructure providers), under confidentiality obligations.
  • Legal authorities when required by law or to protect our rights.

6. Security​

We implement industry-standard security measures to protect your data. See our Security page for more details.

7. Your Rights​

Depending on your jurisdiction, you may have rights to access, correct, or delete your personal data. Contact us to exercise these rights.

8. Changes to This Policy​

We may update this policy from time to time. Continued use of the platform after changes constitutes acceptance of the updated policy.

9. Contact​

For privacy-related inquiries, contact: [email protected]