Notification Preferences
xScaler sends email notifications when usage thresholds are crossed or when ingestion is throttled. You control which notifications are sent and who receives them from the Settings page.
Configure notification preferences
- Go to Settings → Notifications in the sidebar.
- Adjust the toggles and fields as needed.
- Click Save preferences.
Available settings
| Setting | Description |
|---|---|
| Email notifications | Master switch. Turn off to stop all notification emails. |
| Active series warning | Email when your active series count approaches the plan limit. |
| Active series throttled | Email when new series are being rejected because the limit has been reached. |
| Scrape interval throttled | Email when xScaler detects an unsupported scrape interval and throttles it. |
| Alternate email recipient | Send notification emails to a different address (e.g. a team alias) instead of the account owner. |
Notification types explained
Active series warning
Triggered when your organisation's total active series crosses a warning threshold (typically 80% of your plan limit). This is an early signal to investigate series growth or consider upgrading.
Resolved automatically when series count drops back below the threshold.
Active series throttled
Triggered when your active series count reaches the plan limit and xScaler begins rejecting new series. Existing series continue to ingest normally; only new unique series are blocked.
Action required: Reduce series cardinality or upgrade your plan.
Scrape interval throttled
Triggered when a tenant sends data at a scrape interval shorter than the minimum supported by your plan. xScaler throttles the ingestion rate to the supported minimum.
Action required: Increase the scrape_interval in your Prometheus or Alloy config to match your plan's minimum.
In-portal notifications
In addition to email, active notifications appear as a banner in the portal header. The Overview page shows active alert count and the most recent notification timestamp.
To see the full list of events that triggered or resolved a notification, check the Activity log and filter by event type notification.*.