xScaler Portal
The xScaler portal is the control plane for your organisation. From here you create and manage tenants, monitor usage, rotate credentials, configure alerts, and manage your subscription.
URL: app.xscalerlabs.com
Navigation
The sidebar gives you access to every section of the portal:
| Section | What you do here |
|---|---|
| Overview | Live metrics across all tenants — series, ingestion rate, query health |
| Tenants | Create, view, suspend, and manage individual tenants |
| Activity | Audit log of every action taken in the portal |
| Billing | View your current plan, upgrade, downgrade, or manage payment |
| Settings → General | Organisation name and workspace details |
| Settings → Notifications | Email alert preferences |
| Help & Support | Raise and track support tickets |
Key concepts
Organisation — your top-level account. One organisation maps to one workspace (region + cluster).
Tenant — an isolated metrics namespace within your organisation. Each tenant has its own series quota, API token, and write endpoint. Use tenants to separate environments (production, staging) or teams.
API token — a bearer token scoped to a single tenant. Used in the Authorization header of every remote_write and query request alongside X-Scope-OrgID.
Plan — your subscription tier (Pro / Scale / Enterprise). The plan sets the series limit, retention, and SLA for the entire organisation.